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| If you can't get any audio at all, check the following: |
Does your PC
have a physical volume control dial?
Is the volume turned
all the way up?
Can you hear sound from within other applications?
Is the sound on your PC currently "muted" so you don't hear
anything? (On Windows, click the speaker icon to check.)
Does your computer have a sound card?
Does your computer have a speaker?
Does your system meet the minimum requirements for audio streaming?
Most
computer systems built in the last few yearsl meet the minimum
processor
speed
and memory requirements necessary to listen to our streams.
Generally speaking, these will be computers with a processor speed
of 120mhz (PC), 200mhz (Mac) or higher, and 64mb of RAM. Many older
computers, with slower processors and less memory, can hear our
sermons but may have problems playing the audio continuously. Your
computer
system should have the ability to play video and audio, including
speakers and a sound card, and should have 56.6 kbps or faster
modem. Some older computers simply don't have the horsepower to receive
audio streams.
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| If you already have a player installed, is it the latest version? |
Check to ensure you have
the latest updated version of your player. Some older versions cannot
stream the MP3 format. Windows users can
identify the version of the player they are currently using by "right
clicking" their mouse when it is over the player, and looking
at the properties box. Write down the exact version number in the box,
and compare it to the latest version. If an update is needed, you can
go to either Microsoft or Real Audio's or Apple’s Quicktime
Web Site, download the player, then follow the installation instructions
provided. The free version of any of these players is all you need;
you are not required to buy their upgraded version. There are many
other free MP3 players that will also play our streams.
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| If you are listening in your office, is there a firewall, proxy server,
or other security system in place that blocks audio streams? |
Many offices have security and/or virus software that blocks audio
and video streaming. Contact your network administrator to find out
if audio streams are permitted.
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| Why does the audio start and stop, is muffled or at the wrong speed? |
The problem when audio
starts and stops unexpectedly or in mid show is "buffering." Buffering
can occur for many different reasons, some of which can be fixed,
and some of which can't. If your player
is starting and stopping, or losing the signal altogether, your first
step is to adjust a couple of settings on your player, as follows:
Microsoft Windows Media Player: Check to be sure your modem is set
to operate at the highest possible speed. Then adjust the player's
buffer time. Pull down
the "View" menu, select "Options", and select the "Advanced" tab.
Highlight the item labeled "Windows Media" and click "Change" and
set the Windows Media buffer to 30 seconds. Then exit and restart the player.
Please note that this sequence may be slightly different, depending on what version
of Windows Media Player you have installed, but you are looking for the option
to change the buffer length.
Real Player: Start RealPlayer. Click View and choose Preferences. Click the Performance
tab. Move the Playback performance slider to the right. Click OK to save your
changes. Please note that the higher you set the performance, the more system
resources will be used by Real Player. Finding a setting that balances performance
against system resource use is a matter of trial and error. Finally, click View
and choose Preferences. Click the Connection tab.There is a button at the bottom
that says "Network Time Out Settings." Click it, and reset the connection
time out to 30 seconds.
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| Why do I get “network congestion, buffering..” or
something similar? |
”Network
congestion, Buffering...”The audio stops, and
the player displays this message. If it happens only occasionally,
it may simply be that network traffic is too heavy at the moment.
If it is a persistent problem, it's likely that your modem speed
and/or
your internet service provider's connection speed are not quite sufficient
to handle the streamed media signal. We suggest contacting you internet
service provider if you experience this persistently. Another
possibility is that
the software "driver" for your sound card needs updating.
If you suspect this may be the case, visit the website of the maker
of your sound card to see if an updated driver is available.
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| Why do I get a "file not found" error? |
In
many cases, this kind of problem is our fault! Please take a moment
to contact us, be sure to specify which sermon you attempted to listen
to.
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| How do I download a sermon to listen to later? |
To download
a sermon, right click where indicated and click on "save
target as" in Internet Explorer or "save link as" in
Netscape Navigator. This will download and save the sermon on your
computer. Be sure to remember where you saved the file. Once it has
completed downloading, you can double-click on the file's icon, which
will cause it to automatically start playing. Please note that you
must have first downloaded and installed an MP3 player to listen
to the audio lesson.
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